Frequently Asked Questions (FAQ)
Answers to some of your questions
Register for an account, complete your profile, and one of our intake specialists will contact you to align you with a therapist that meets your needs.
Telehealth is an online meeting with your therapist using a secure video conferencing platform. You can access your session from your computer, tablet, or smartphone.
Please read our privacy policy for more information on how we protect your data and ensure your privacy and confidentiality. In addition to our privacy policy, we use an industry trusted third party provider (TherapyNotes) to manage any health related information collected during your interactions with your therapist.
TherapyNotes is a HIPAA compliant platform that is designed to protect your data and ensure your privacy and confidentiality.
We use an independent third party provider to verify the credentials of our therapists. This includes verifying their education, licensure, and any other relevant information to ensure they are qualified to provide therapy services.
Our therapists are also required to complete a background check and adhere to our code of ethics and professional standards to ensure they provide quality care to our clients.
Registering on our website and engaging in our online forums provides you with anonymity, as you have the option to use a nickname or pseudonym to safeguard your identity and privacy.
Please be aware that registration requires a valid email address, which does not need to be personally identifiable. For example, you could use TwilightFan88@gmail.com.
Your therapy sessions are confidential and protected under HIPAA regulations. Your therapist will not share any details about your sessions without your permission, except where legally mandated.
While insurance companies may need certain details to process claims, we are committed to maintaining your privacy and confidentiality as much as possible.
