Understanding Your Data and Our Practices

What We Collect & Why:

• Personal Identifiers: This includes your name, email address, and phone number, essential for creating your account, matching you with therapists, and facilitating communication.
• Health Information: To provide you with tailored therapy services, we collect information related to your mental health and therapy sessions. This is crucial for your therapist to offer personalized care.
• Usage Data: We analyze how you interact with our platform — what features you use, any issues you encounter, etc. This helps us improve our service and your experience.
• Payment Information: For subscribing to our services, we process payment details securely to complete transactions.

How We Use Your Data:

• Service Provision: Your data enables us to offer you personalized therapy services.
• Improvement and Development: We use data to enhance our platform's functionality and user experience.
• Legal Compliance: We collect and store data as required by law, ensuring we operate within legal boundaries.

Data Sharing: With Whom and Why

We share your information only when necessary, with:

• Service Providers: Vendors that assist us in running our platform, like IT support and payment processors, under strict confidentiality agreements.
• Legal Obligations: If required by law, we might have to share your data with authorities. We strive to protect your privacy rights even in these situations.

Protecting Your Privacy

Security Measures: We employ encryption, secure servers, and other best practices to protect your data. However, please be aware no system is entirely secure.

Your Rights and Choices

• Opt-Out: You can unsubscribe from marketing communications anytime.
• Access and Deletion Requests: You have the right to request access to or deletion of your personal data we hold.

Minors

We do not knowingly solicit or collect any personal information from minors under the age of 13 and per our Terms of Service, use of our site is prohibited to anyone under the age of 18. If we discover that we have inadvertently received personal information from a minor under 13, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us immediately at legal@wellworththerapy.com.

Parental Control and Supervision

We strongly encourage parents and guardians to supervise their children's online activities and to participate in and monitor their children's online use. Parents and guardians should teach their children about the importance of being selective about the personal information they share with others online.

Region-Specific Rights

• California (CCPA): Residents have rights to know the data collected, opt-out of data sale, and request data deletion.
• European Union (GDPR): Residents have rights to access, correct, delete their data, and restrict processing. You also have the right to data portability.

International Data Transfers

For users outside the United States, please note your data may be transferred to, stored, and processed in the U.S. We ensure all data transfers comply with applicable legal frameworks providing adequate data protection.

Questions or Requests Regarding Your Data?

Contact Us: For any privacy-related inquiries or to exercise your rights, reach out via privacy@wellworththerapy.com or contact our Data Protection Officer at dpo@wellworththerapy.com.

This policy aims to be as transparent as possible regarding how we handle your data. We appreciate your trust in us as you embark on your journey with WWT.